Last Updated: March 26, 2025
1. Introduction
Welcome to Sanctuaire Exotique. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sanctuaire-exotique.com, make bookings, or interact with our services.
By using our website, you consent to the practices described in this policy.
2. Information We Collect
We may collect and process the following types of personal data:
Usage Data: IP address, browser type, operating system, referral source, time spent on pages, and interactions.
Booking Data: Name, email address, phone number, and booking details.
Profile Data: Name, address, gender, date of birth, and contact details.
Transaction Data: Payment details (processed securely by third-party payment providers).
Enquiry & Correspondence Data: Emails, messages, and other communication records.
Marketing & Subscription Data: Newsletter subscriptions and promotional preferences.
3. How We Use Your Data
We use the collected data for the following purposes:
To provide and improve our services.
To process bookings and transactions.
To communicate with you regarding inquiries, bookings, or updates.
To send marketing and promotional content (with your consent).
To comply with legal obligations.
4. How We Share Your Information
We do not sell your personal data. However, we may share it with:
Service Providers & Partners: Hotels, activity providers, and subcontractors facilitating your experience.
Payment Processors: For secure transaction processing.
Legal & Regulatory Authorities: When required by law or for legal protection.
5. Data Retention & Security
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, generally up to 2 years after your retreat. We implement strong security measures to protect your data from unauthorized access, alteration, or loss.
6. Your Rights
You have the right to:
Access, correct, or delete your personal data.
Restrict or object to data processing.
Withdraw consent for marketing communications.
Lodge a complaint with a data protection authority.
To exercise these rights, contact us at info@sanctuaire-exotique.com.
7. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience and analyze website usage. You can manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this policy periodically. We recommend checking this page for any changes. Significant updates will be communicated via email.
